Our teams of talented people deliver the full range of hard and soft service solutions that work for our clients across private and public sectors organisations including shopping centres, Pharmaceutical companies, critical environments, universities, hospitals and offices.   

Our teams of talented people deliver the full range of hard and soft service solutions that work for our clients across private and public sectors organisations including shopping centres, Pharmaceutical companies, critical environments, universities, hospitals and offices.   

London Metropolitan University

Number of sites: 5

Services delivered:

  • Cleaning
  • Security
  • Window cleaning (monthly and annual)
  • Pest Control
  • Waste Management - from general, dry mixed recycling, coffee, grounds, food, paper (including confidential)
  • Key holding service
  • Washroom services (sanitary waste, air fresheners, vending machines)
  • Delivery of Projects

Background

London Metropolitan University (LMU) was created in 2002 with the merging of London Guildhall University and the University of North London, the first merger between two universities in the UK. However, its roots lie in the nineteenth Century with the establishment of the Metropolitan Evening Classes for Young Men in 1848.

Apleona have successfully been delivering a range of services across the LMU Holloway and Aldgate campuses since 2014, resulting in an extension of our contract in 2018.

Challenges

With a high headcount facility, the cleanliness at LMU naturally reduces, and often at a rate too quick due to the sheer volume of use – often with washrooms, kitchens and meeting rooms being the worst affected areas. A key challenge was to streamline the cleaning practices undertaken without detriment to the high cleaning standards currently provided.

In regards to waste management and recycling, Apleona wanted to work with the University to manage waste more efficiently, for example combatting cross-contamination, and to also increase recycling efforts - there is an initiative to aim for a 60% recycle rate in 2020.

Furthermore, for almost all of the cleaning team, English isn’t their first language. LMU employ a lot of native Spanish and Portuguese speakers and in the recruitment process it is stipulated that everyone has to have a good understanding or spoken and written English, but of course this differs from person to person.

The Apleona Solution

Apleona introduced a daytime operative to help maintain a pleasurable, presentable and safe environment for teams and visitors. Daytime cleaning typically offers a more reactive service due to having an operative on site that is available to respond to urgent requirements. It also improves the overall cleanliness of the premises; naturally reducing the level of complaints relating to the cleaning service.

Flow-cleaning was also implemented The process is proven to make the work move more quickly, with each person monitoring and checking his or her predecessor’s work. The cleaning duties can be easily adapted to the needs of the particular site and the individual capabilities of the team member. Finally, new equipment such as steam cleaners and vacuum packs were purchased as part of the improvement plan.

The cleaning team now all receive waste segregation training, and waste cages have been identified with signage to successfully reduce contamination. Initiatives including paper cup recycling bins were introduced, and schemes to encourage recycling made aware to canteen users. For example, when 15 sacks of paper cups have been recycled, 1 tree gets replanted. The progress is communicated across the college via posters and through newsletters.

Regular team meetings whereby the best English speakers and team leaders are leaned upon to relay some of the more complex messages and ensure that every individual has fully understood the key points. This takes longer, but communication is essential amongst the team whether it relates to changes in methods, new legislation, community activity or explaining how to use new equipment.

Contact

Apleona HSG Ltd 
Fifth Floor
City Reach
5 Greenwich View Place
London
E14 9NN
United Kingdom

Tel: +44 (0)207 510 7000
Email